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PROFESSIONAL SUMMARY:
An Experienced Quality Assurance Professional with Multiple skill sets and a proven record of successfully completing projects

TECHNICAL SKILLS:

Certification:    Microsoft SQL Server Overview
                          Understanding The Global Securities Industry

Internet:            Testing on HTML/WAP/ASP, Netscape, International e-commerce/content

Applications:      Microsoft - OS, Office, VSS, SQL Server
                            Lotus - Notes, Organizer, CC-Mail
                            Reflections for Unix and Dec, PVCS

Automated testing software: Familiarity with:
                            TestDirector/Winrunner/Loadrunner
                            Rational Robot, Segue Radar, Soffront Trackweb

Systems:            Mainframes(VAX), Client-Servers(Sybase), Novell Netware

Hardware:        IBM/CPQ/Del Desktops and multiple peripherals, WAP/SMS phones
 

EXPERIENCE:

2002-Present: Acceptance Coordinator – ITG Inc., New York, NY 

·        First member of User Acceptance Testing discipline, establishing a liaison between West Coast located Software Division and East Coast Business Divisions & Trading Desk

·        Initial focus was on direct access trading products.  After establishing the parameters of the position was transferred to start up the same position for Research Products

·        Responsibilities personally created for the position included developing procedures for internal rollouts for new releases, creating UAT Methodology & documentation, organizing business scenario testing and extracting client feedback to fine tune upcoming proposed features

• Member of Software Division’s Methodology Committee to review and introduce new standards

2001/2002: Senior QA Consultant – JPMorganChase, New York, NY

• Brought in to revamp QA process flow for tracking code changes to Vendor product ‘Global Plus’ from Sungard, an asset management and accounting platform. Changes included defects, enhancements and Code Files both internally and at Sungard, for production & conversion purposes.

• The process was evaluated, key individuals in the process consulted and a detailed spec. created. Tracking software was evaluated and then I recommended and implemented Mercury Interactive’s TestDirector

• Conversion involved importing all defects and building consensus for and implementing a customized platform for all interested parties to enter a variety of information related to Production/Conversion Defects/Enhancements & Code Files

• The new process to track enhancements allowed management for the first time to base decisions and priorities on Cost/Benefit analyses

• Currently our implementation of TestDirector uses 20 concurrent licenses with around 50 users in multiple locations with a view to significant expansion.

• Wrote Documentation including an Installation and User guide, customized training presentations, technical specifications customizing TestDirector to our project, input forms for business users and various ancilliary maintenance documents

• Duties included Consensus Building, Administration for the project, Troubleshooting and recommendations for implementing new features and expanding the original scope to take advantage of available Metrics. Website links to all documentation were also created and maintained to the overall project website.

• Evaluation & Customization allowed Reports to be created with minimal effort by anyone with access to the system. The creation and analysis of weekly metrics allowed us to identify chokepoints and more efficiently manage all issues, targeting critical ones.
   

• Brought in to Create QA Policies/Procedures/Documentation.  Items created/developed ranged from overall QA Process with Entrance/Exit criteria to Departmental Project Plan and functional test plans

• Oversaw testing from clients ranging from B2C e-commerce/content (Lego) to Wall Street Investment Banking (CSFB -- formerly DLJ).  Applications were 2 or 3 tier Intranet/extranet using SQL Server databases (6.5 & 7.0)

• Lego project involved creating testing framework for major international e-commerce/content launch.  A QA lab was set-up according to specs and responsibility was taken for coordinating test builds from multiple locations and vendors.  Testing was performed on multiple browsers, languages, currencies and international laws.
   
• Headed QA for DLJ e-marketplace project involving family of applications dealing with M&A internally & externally.  Responsibilities included creation of test plans and performing testing on multiple browsers & OS.
   

• Analyst responsible for identifying Euro Impact/Y2K for several Back-office applications, then testing solutions
  
• Responsibilities included developing Impact Analysis, interfacing with software vendors as needed, working with users to develop testing scenarios and obtaining signoffs from all parties involved including senior management
   
• Applications included Settlement reports, Accounting/General Ledger reports, Multicurrency loan applications and all-purpose backoffice trade processing software that accepted multiple financial instruments